We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

-Collaborating with other senior management to formulate strategy
-Ensuring regulatory compliance
-Overseeing implementation of IT systems
- Ensure and manage delivery of customer commitments
- Service Levels & quality of Service Delivery
- Multi-site operations with focus on managing complex operations centers 
- Report on operational performance and suggest improvements

Minimum Experience:
- 7-10 years of extensive experience in service delivery and management
- Extensive knowledge of ITIL practices and industry tools and Lean 6Sigma quality standards
- Minimum 4 years’ experience in managing DevOps way-of-working using container based deployments
- Minimum 5 – 7 years’ experience in managing Operations Centre for a Large Telecom
- Minimum 5 – 7 years’ experience in managing multiple system teams of size 10-15 members
- Demonstrable experience in year-on-year cost optimization and value creation.
- Extensive experience in using Service Management Tools, Knowledge Management tools, Configuration Management tools, Monitoring tools, RPA Tools, CI/CD tools, Reporting Tools and AI/ML tools




 
Experience:
  1. Strong technical knowledge of GSM/Telecom ecosystem and able to manage End-to-End technical operations of SMS platforms. Minimum 5 years’ of experience is essential in managing messaging platforms
  2. Deep understanding of Service Operations of Telecom/IT services related to Short Messaging Services and related VAS and protocols
  3. Experienced in setting up or managing service management of Telecom services
  4. Brings adoption of services in B2B Customers domain for integrated messaging service platforms
  5. Should be able to manage Systems, teams, Infrastructure at different locations/geographies
  6. Has relevant experience of transition management and related activities
  7. Work with multiple platform teams 24x7 across support teams from messaging platforms
  8. Great communication skills in managing expectations of Customer and Business teams for problem resolution
  9. Should be able to define, build and maintain business and E2E technical/service KPIs
  10. Focus on delivery quality operations with defined SLA and faster TATs
  11. Well experienced in handling End of Life planning, Tools management, Configuration management, Problem Management, Migration planning, Release and Change management, Testing Tools

Technical Skills:
  1. Strong knowledge in Network, Firewall, SMPP/UDP/TCP/IP protocol
  2. Preferred knowledge on VAS systems like SMSC, SMPP-GW and Bulk A2P systems
  3. Should be hands-on with Encoding/Decoding SMPP packets
  4. Experience in handling live SMS traffic, preferably with some Telecom’s MSC
  5. Should have practiced Daily O&M and maintenance/inventory and patch management of messaging Infrastructure
  6. Preferred knowledge of Unix/Linux & Windows operating systems and databases (MySQL, Postgres, Mongo, Oracle, Couch, Aerospike etc), middleware technologies
  7. Certified with ITIL, with good experience in embracing and managing ITSM processes
  8. Working experience with SMPP protocol, SMS Gateway like Kannel or any other gateway/adapter
  9. Must have knowledge of installation and configuration of any gateway/adapter like Kannel, NowSMS Gateway, OpenSMPPBox, SQLBox for SMS Routing
  10. Preference would be given to someone who has worked on Abinitio or any other ETL tool
  11. Strong experience in troubleshooting and working with Telecom A2P Systems, GSM core network SMSC is preferred
  12. Preferably ITIL certified, with good experience in embracing and managing ITSM processes
  13. Preferred knowledge of shell scripting and python
The Head of SMS Operations oversees the end-to-end suite of applications supporting Airtel's 1000CR SMS business. This includes 24 hour uptime of multiple mission-critical applications, complete automation of monitoring and support processes, issue triage and root-cause identification, and coordination of multiple application and infrastructure, network support teams. This role will report to Head of Global Business Engineering and will include direct management of a 4-5 person Operational Cross-Functional Team.



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