We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

·        Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
·        Responsible for KPI delivery as per target
·        Up keeping of broadband network (Cable – Copper & ODN) and Network elements
·        Strength partner infra to ensure timely delivery
·        Migrate customers to better technology & speeds
·        Responsible for continuous improvement in customer experience
·        Responsible for process & SoP adherence
·        Responsible for reduce OPEX expenditure
·        Improvement in quality of workmanship in the zone
·        S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
·        Optimum use of resources with planned productivity
·        Responsible for timely material consumption
·        Anticipate risks on services & take proactive action to ensure customer satisfaction
·        Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
·        Work closely with all stakeholders to ensure smooth operations.
·        Recommend process improvement to enhance customer experience
·        Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
·        Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
·        GIS Vs field accuracy 
·        Gate meeting at defined frequency
·        Visits as per defined norms
·        Marquee permission
·        Proactive corrections
·        New process implementation
·        BE / B Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experience
·        Good management and leadership skills.
·        Self-Motivated and positive attitude person.
·        Proactive and result oriented.
·        Driving quality management.
·        Team Player.
·        Decision maker.
·        Lead & Manage Change, Process Orientation & strong Customer Focus
·        Excellent Negotiation, Customer Interfacing skills.
·        Effective communication/interpersonal skills
As the Zonal Incharge at Telesonic Networks Ltd, you will be responsible for handling installation, fault repair, Sales / Rental upgrade through service teams, migration of customer to better technologies, Partner management related activities. It would be your job responsibility to continuously to monitor, performance enhancement in-line with targets, process/SoP adherence, remove obstacles in service deliverable within AoP.
 
value

Alive

Think big to achieve big. Dream the impossible.

value

Inclusive

Believe something should exist? Make it. It’s in our nature to innovate.

value

Respectful

Believe something should exist? Make it. It’s in our nature to innovate.

Download the Airtel App (if you haven’t yet)

At Airtel, our work fundamentally transforms the way people communicate and businesses operate.

appDownload

Apply for this Role