We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

Lead - I&FR
You are an ideal FIT if you have

·        Strong analytical skills
·        Knowledge of technology – ADSL, VDSL etc.
·        Understanding of DSL CPE, TR69 & CAS
·        Experience of handling large team in dotted matrix
·        Knowledge of wireline/broadband/internet business
·        Strong communication skills

Qualifications (Education/Work Experience)

·        Done BE/B.Tech with minimum 4 to 6 years of experience
What will you do?
 
·        Reduction in GFR (DSL/Voice) – i) Broadband GFR Reduction ii) Repeat & reopen SR reduction for all products
·        Customer SLA Enhancement – i) Enhancing Customer SLA ii) Reduction in beyond SLA, open SR>3 & 7 days iii) Solitaire and Titanium Customer SLA improvement
·        Reduction in Field SRs
·        Implementation of new work ways and Quality of repair
·        Opex and Budget control

Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
value

Alive

Think big to achieve big. Dream the impossible.

value

Inclusive

Believe something should exist? Make it. It’s in our nature to innovate.

value

Respectful

Believe something should exist? Make it. It’s in our nature to innovate.

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At Airtel, our work fundamentally transforms the way people communicate and businesses operate.

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